Branch Manager (Courier service supervisor NOC 72025)Full-Time

Job Overview

The Branch Manager is responsible for supervising all branch functions including courier operations, courier coordination and training, and customer service, while ensuring alignment with company goals and maintaining strong communication with Head Office.

 Responsibilities and Duties

·         Supervision of daily operations including dispatch, deliveries, warehouse activities, and fleet maintenance.

·         Accountable for the daily opening and closing procedures of the depot.

·         Ensure a clean, organized, and efficient branch environment

·         Take stock of supplies and requesting them from the appropriate person.

·         Preparing and submitting the required reports to Head Office.

·         Oversee all employees in the branch (drivers, sorting team members, team leads, technicians etc.).

·         Set clear direction and expectations to keep staff focused on objectives.

·         Train, coach, and develop team members to meet performance standards.

·         Support recruitment, onboarding, and retention of employees.

·         Address performance concerns and employee issues by providing them training.

·         Follow progressive discipline and document incidents when required.

·         Manage/maintain employee timesheets and vacation requests.

·         Oversee and help with warehouse operations and help manage fleet-related issues.

·         Ensure that company policies and procedures are understood, being followed, and provide clarification on the policies and procedures, if required.

·         Ensure adherence to safety protocols and PPE requirements.

·         Manage and optimize delivery routes by regularly reviewing performance, identifying inefficiencies, and adjusting, such as adding or removing routes to improve operational effectiveness.

·         Developing and maintaining relationships with clients and customers.

·         Conduct tailgate or safety meetings when needed or required.

·         Promote and cross-sell the organization’s products and services to clients.

·         May need to assist with delivery duties if operational need arises.

Job Requirements

·         Reliable and punctual.

·         Should have reliable transportation to get to/from work.

·         Demonstrate ability to think strategically while remaining hands-on with daily operations.

·         Review and abide by company policies and procedures.

·         Able to prioritize and multitask effectively.

·         Excellent time management and organizational skills.

·         Comfortable working in a fast-paced environment.

·         Hard-working and team player.

·         Ability to drive a 16’ Cargo van to a 5-ton truck.

·         Ability to lift/carry/push up to 75 Lbs and in some cases up to 150 lbs with assistance.

·         Flexible schedule and willingness to work extra hours when required.

·         Must adhere to all safety protocols, including the proper use of Personal Protective Equipment (PPE). Safety vests are provided by the organization; however, employees are required to supply their own steel-toe footwear.

Qualifications and Skills

·         Strong interpersonal, verbal, and written communication skills.

·         Strong customer service and relationship-building skills.

·         Ability to establish work schedules, assign duties, and provide direction to employees.

·         Demonstrated leadership skills with a commitment to continuous improvement.

·         Ability to resolve operational issues and prepare reports.

·         Strong organizational, planning, and time management skills.

·         Ability to prioritize multiple tasks and work effectively in a fast-paced environment.

·         Ability to work independently with minimal supervision.

·         Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.

·         Knowledge of workplace safety practices, compliance requirements, and PPE standards.

·         Knowledge of fleet operations and fleet maintenance coordination.

·         Strong attention to detail and accuracy.

·         Adaptability and ability to respond effectively to changing operational requirements.

·         Willingness to lead by example and actively support operational activities when required.

Certifications/Requirements

• High school diploma/GED required.

·         Minimum 1 to 2 years of experience in mail distribution, courier services, parcel delivery, postal operations, logistics, or a related field.

·         Some experience coordinating, training, or directing the work of employees in mail distribution, courier services, parcel delivery, postal operations, logistics, or a related field.

• Valid Driver's License (Class 5 – Non GDL).